If you have any problem with the product received, you can return it within the period established in our Terms & Conditions.
The first step is to login in your account, next, go to the RETURNS section and fill the return form. This form must be completed in its entirety, and we will respond by email within the next 3 business days, with the instructions to formalize the return.
Products must be returned in their original packaging. Requests for products that arrive damaged due to insufficient packaging will not be considered.
In case you have any other questions you can contact us by sending an e-mail to firstname.lastname@example.org